Business ethics
Maximise revenue opportunities - the customer experience
Recommendations (1)How do you win an ever growing battle to deliver consistent experience and maintain ROI? How is it that some do well in delivering customer experience and others fail?
Posted by London Business School Human Capital Network on 18/08/2011
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Delivering gold standard customer experience
Recommendations (1)Look no further than the Ritz-Carlton, Los Angeles, where employees are empowered to deliver exceptional customer service, and cater for the totally unexpected like when they turned their honeymoon suite into an Hawaiian themed resort. How are your employees trained in customer experience?
Posted by London Business School Human Capital Network on 07/06/2011
Customer experience: goldmine or graveyard
Recommendations (0)Why is customer experience so important? Alison Benjamin-Shapiro touches on some of the challenges associated with providing the right customer experience.
Posted by London Business School Human Capital Network on 19/05/2011
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